Shipping Policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 1-2 business days of processing and production time for your order to be packaged and shipped out to the carrier.

Note: With new lockdown mandates in California, our distribution center is operating at maximum capacity and is working around the clock to process your orders in a timely manner. Please have patience as your order may remain in process status for longer than 1-2 business days.

LOGISTICS RANGE

The range reaches United States of America (including Alaska, Hawaii and APO, EPO, DPO address), and Canada, Australia, EU and many other countries around the world.


SHIPMENT SCHEDULE

The parcel will be sent out from H.K., China in the first 48 hours once the orders are made. At the same time, an informed e-mail will be there in your e-mail box once the parcel is out. The tracking number inside is to trace the timely status of parcel.


Usually, it may take 5 to 10 business days for the parcel to arrive in most countries or your place.
Asking for forgives for any inconvenience


The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.


TRANSPORTATION FEE

World-wide FREE SHIPPING all orders over $15 (default Logistics)
Order Less than $15 USD will charge $2.99 for shipping fee
Any question, be free to contact us via support@katue.com, and we will get back to you in the first chance!
Thank you all for your concern and support!